Privacy Policy
1. The Scope of This Policy
This policy applies to all Metawork users and to all Metawork platforms and services, including our apps, websites, features, and other services (collectively, the “Metawork Platform”). Please remember that your use of the Metawork Platform is also subject to our Terms of Service. Please read this Privacy Policy carefully. By accessing or using any part of the Metawork Platform, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.
2. The Information We Collect
When you use the Metawork platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources, like third-party services and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with Metawork, we collect the information you provide us, such as your name, email address, photo, physical address, and payment information. You may choose to share additional info with us during account registration.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the Platform
Website Visitor Information. Like most website operators, Metawork collects basic non-personally identifying information from website visitors of the sort that web browsers and servers typically make available. This includes the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the website, to improve our website and experience for visitors, and to monitor the security of the website.
Device Information. We collect information about the devices you use to access the Metawork Platform, including device model, IP address, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
Usage Information. We collect information about your use of the Metawork Platform, including the time you started work, the time your finished work, tasks or projects worked on, names of applications used on your computer, websites visited, and screenshots of your desktop screen. We also collect information about your interactions with the Metawork Platform, including the pages and content you view and the dates and times of your use.
The Metawork desktop app records the number of keystrokes and mouse movements you make. It does NOT record where you click on the screen, and it does NOT record what you type. It is not a keystroke-logging application.
Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies,” tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Metawork Platform and interact with Metawork advertisements. We use this information to learn what content is popular, to improve your site experience, and to save your preferences.
Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Metawork Platform.
Metawork visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the website. Disabling browser cookies may cause certain features of the website to not function properly.
C. Information We Collect from Third Parties
Third-Party Services. Third-party services provide us with information needed for core aspects of the Metawork Platform. These third-party services include financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
• Financial information, such as payment, transaction, and fraud detection information;
• Information about you provided by marketing services, such as demographic and market segment information.
• (App’s) use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Enterprise Programs. If you use Metawork through your employer or other organization, we will collect information about you from those parties, such as your name and contact information.
3. How We Use Your Information
Providing the Metawork Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
• Verify your identity and maintain your account, settings, and preferences;
• Process payments;
• Communicate with you about your experience;
• Collect feedback regarding your experience;
• Facilitate additional services and programs with third parties; and
• Operate our Platform and provide information on your work activity.
Maintaining the Security and Safety of the Metawork Platform and its Users. Providing you a secure and safe experience is the cornerstone of our Platform. To do this, we use your personal information to:
• Authenticate users;
• Find and prevent fraud; and
• Block and remove unsafe or fraudulent users from the Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
• Investigate and assist you in resolving questions or issues you have regarding the Platform; and
• Provide you support or respond to you.
Improving the Metawork Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
• Perform research, testing, and analysis;
• Develop new products, features, partnerships, and services;
• Prevent, find, and resolve software or hardware bugs and issues; and
• Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
4. How We Share Your Information
We do not sell your personal information. To make the Metawork Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between Metawork Users
Your Company and Managers. The website and app usage information that we collect is shared with your company admin, your manager(s) as designated by your company admin, and yourself. Website and application monitoring is active for all users of the system when they are actively tracking time. Screenshot monitoring can be individually activated or deactivated by your company admin for all or some members of your team.
B. Sharing With Third-Party Service Providers for Business Purposes
Depending on if you are an admin or user, Metawork may share the following categories of your personal information for business purposes:
• Personal identifiers, such as your name, address, email address, and phone number;
• Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
• Commercial information, such as feedback and transaction history;
• Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers.
We disclose those categories of personal information to service providers to fulfill the following business purposes:
• Maintaining and servicing your account;
• Processing or fulfilling orders;
• Providing customer service;
• Verifying the identity of users;
• Detecting and preventing fraud;
• Providing marketing and advertising services to Metawork;
• Providing financing;
• Providing analytics services to Metawork; and
• Undertaking internal research to develop the Metawork Platform.
C. For Legal Reasons and to Protect the Metawork Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
• Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
• Respond to a legal process (such as a search warrant, subpoena, summons, or court order);
• Enforce our Terms of Service;
• Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
• Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
D. In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
5. How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the Metawork Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. These include:
• Encrypted data transfer (HTTPS)
• Email verification
• A strong password management policy
• Internal system logging
• Network and overall infrastructure security
• Physical security
• Two-factor authentication (2FA)
6. Your Rights and Choices Regarding Your Data
Metawork provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Metawork Platform.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Platform.
Profile Information. You can review and edit your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may lose certain features of the Platform.
Do Not Track. “Do Not Track” is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third-party tracking services.
Deleting Your Account. If you would like to delete your Metawork account, please speak with your company administrator. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to an ongoing legal dispute or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
B. California Residents
The California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights, please reach out to us at support@talentorg.com with your request.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• The business or commercial purpose for collecting your personal information;
• The categories of third parties with whom we have shared your personal information; and
• The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, which include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
• Complete your transaction;
• Provide you a good or service;
• Perform a contract between us and you;
• Protect your security and prosecute those responsible for breaching it;
• Fix our system in the case of a bug;
• Protect the free speech rights of you or other users;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
• Comply with a legal obligation; or
• Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Response Timing and Format. We aim to respond to a consumer request for access or deletion within 30 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
To request access to or deletion of your personal information, or to exercise any other data rights under California law, contact us via email at support@talentorg.com. Please include your full name and email address along with why you are writing so that we can process your request in a timely manner.
7. Links to Third-Party Websites
The Metawork platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
8. Changes to This Privacy Policy
We may update this policy from time to time as the Metawork Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Metawork Platform or by some other method of communication, like email. When you use Metawork, you are agreeing to the most recent terms of this policy.
9. Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at support@talentorg.com.